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首先，職場(chǎng)口語比通用英語在遣詞造句上更有講究，這毫無疑問是正確的。你可以試想，在中文的語言環(huán)境中，職場(chǎng)話術(shù)也不同于日常用語：這其中利益的牽扯，專業(yè)性的展現(xiàn)，與對(duì)方的親疏關(guān)系都會(huì)影響你的措辭。英語同樣如此�？傮w而言，在詞匯方面，職場(chǎng)口語會(huì)比日�？谡Z高一個(gè)檔次，也就是會(huì)適當(dāng)多用一些“大詞”。例如: (GE: General English BE: Business English)

-I got your email last night. (GE)

-I received your email last night. (BE)

-There are a few things on the agenda that I would like to talk about with you. (GE)

-There are a few items on the agenda that I would like to discuss with you. (BE)

-Mary has given me my travel plans. (GE)

-Mary has provided me with my itinerary. (BE)

這些“大詞”平時(shí)要怎么積累呢？其實(shí)在學(xué)習(xí)通用英語時(shí)，已經(jīng)有一定基礎(chǔ)了，上面出現(xiàn)的receive, item, discuss, provide, itinerary你發(fā)現(xiàn)自己也已經(jīng)全部掌握，只是可能沒有意識(shí)到它們是get, things, talk about, give, travel plan的升級(jí)版。

當(dāng)然，還有更多更專業(yè)的商務(wù)詞匯，這就取決于How much you’re exposed to these words了。如果你有閱讀商務(wù)英語系列讀物，或英文財(cái)經(jīng)類新聞的習(xí)慣，那這些詞匯的積累也不會(huì)構(gòu)成很大的學(xué)習(xí)負(fù)擔(dān)。

除去這種 “大詞”外，職場(chǎng)口語中大量保留了日�？谡Z中的“小詞”，它們的含義與用法并沒有本質(zhì)改變，只不過將使用背景從生活場(chǎng)景切換到商務(wù)場(chǎng)合。例如：

Our job is to make sure that your shipment can get to you without delay. (to arrive)

Could you just stop it! The noise really gets to me. (to affect/ influence adversely)

Richard, shall we go through all the details one more time? (to examine)

I wish I had thought this through. I’m sorry. (to consider thoroughly)

Emma will be back at once, hang on for a second. (to wait)

…So fellows, it’s been a tough year and it’s a great achievement to hang on to what we already have. (to keep)

這些“小詞”，看的可就是通用英語積累的功力啦。不過，我們每個(gè)人都有相對(duì)固定的工作場(chǎng)合，人際環(huán)境。久而久之，也會(huì)形成相對(duì)固定的語言體系，不用糾結(jié)“積累到什么時(shí)候才是個(gè)頭？”。

“大詞”“小詞”僅僅是相對(duì)而言，“大詞”可以小用，“小詞”也可以有大用途。職場(chǎng)中影響詞匯使用的因素有很多：自己的專業(yè)身份，商務(wù)場(chǎng)合，對(duì)方伙伴的個(gè)性，之間的關(guān)系，談?wù)摰脑掝}，商務(wù)目的等等。為了避免用錯(cuò)詞，除了基本的商務(wù)社交禮儀知識(shí)外，我們也需要更全面地學(xué)習(xí)詞匯，包括：發(fā)音，詞性，常見搭配，場(chǎng)景（聯(lián)想使用背景），變體，同義詞。 你學(xué)對(duì)了嗎？